frequently asked questions

One Source Networks was founded at the end of 2006 by Ernest Cunningham, a telecom veteran. Ernest built the company on the principle that a multi-carrier approach would allow the company to address requirements of single sourcing, flexibility and pricing and focus on the customers` agendas rather than pushing a solution defined by the corporation. One Source Networks was born to provide customers with that flexibility. The company officially launched in February 2007.

OSN combines its own fully-redundant infrastructure with services from over 150 of the world’s top suppliers to meet the unique network needs of its client base.  OSN does not  sell carriers products; it engineers solutions to meet the needs of its enterprise customers.  It is  neutral to all carriers in order to provide the best integrated solution for any type of  network.  OSN’s model leverages wholesale contract rates, combined with a superior business service model, to deliver aggressive pricing that exceeds expectations on service and delivery.

One Source Networks provides turn-key solutions from design through implementation and invoicing. We begin with a complete pre-sales design consultation and vendor analysis. Once the solution is agreed upon, we provide professional project management for implementation. All contract work, ordering and billing is via the One Source Networks` team, giving you a simple and effective solution from end to end.

We offer multiple options from basic network monitoring through to full managed services. If basic monitoring is chosen, the client is responsible for their configurations and equipment. We offer full CPE supply and network management as well, to provide an end to end solution.

OSN provides complete support for ordering, project management and provisioning. Once the network is delivered, OSN performs extensive testing and ensures interoperability between the client and the carrier networks. Once the client network is tested and accepted, the service is operational and ready to send traffic.

OSN is facilities-based for its cloud-based services including voice, video and fax and owns its fully redundant infrastructure. We have a network of advanced gateways and feature servers that integrate VoIP termination and toll free services from many of the world`s top carriers. Furthermore, our feature servers deliver advanced cloud-based voice applications such as Virtual PBX and Virtual Fax to eliminate your need for on premises hardware.

OSN is also a global network provider working together with over 150 best of breed global suppliers. This means that we do not own a data network, but rather we bring you the best solutions from multiple carriers around the world. Because no traditional carrier can do it all, this approach allows us to leverage multiple carriers to bring you diversity, redundancy and reduced cost over what you would receive from a single telecom carrier.

The OSN account project management team is your single source for design and delivery of a new and efficient network solution. Our account team`s goals include:

• Supporting our clients during the implementation process;
• Proactively ensuring that price and performance objectives are defined and met;
• Ensuring that the customer is completely satisfied;
• Coordinating internal groups to resolve any issues;
• Providing proactive updates to make the client aware of existing and new services.

Each of our customers is provided with a dedicated account project manager who acts as the main point of contact. That individual will engage all OSN resources to provide a consistent and streamlined approach to provisioning, support, billing and customer care.

One Source Networks operates dual 24x7x365 Network Operations Centers to service its clients. Trouble tickets can be opened at any time by calling our toll free helpdesk at 1-888-228-6000.

Trouble tickets are managed via the OSN NOC proactively and updated per guaranteed and contracted intervals.

OSN delivers integrated solutions from a more than 150 top-tier global  carrier partners. From local, to national to global, we can address each and every one of your requirements, thanks to our valued relationship with key global carriers. For a sample listing of our partners, please visit our partner page.

OSN is a private company and is completely employee-owned to ensure our dedication and commitment to your success. OSN is ranked as the #1 telecommunications provider by the 2011 Inc. 500 annual list of America’s Fastest-Growing Private Companies.

Yes, OSN is a U.S.-based CLEC and is a licensed International Carrier (class 214).

The key to OSN` s model is top quality support. From pre-sales to billing and support, we provide an integrated and managed solution to integrate all of your network requirements. Services include:

• Sales and Engineering
• Legal
• Project Management
• Billing
• 24x7x365 Network Operations

OSN delivers managed voice and data solutions that leverage its own, facilities-based network with more than 150+ contracted regional and global providers to ensure the best solution is designed and implemented, providing a simple and effective solution for procuring network and managed services.

OSN, a trusted source. We have a proven track record of delivering Fortune 1000 businesses leading custom communication solutions.

O - Optimize

• Superior quality solutions integrating multiple network technologies to preserve your investments and save money

S - Simplify

• A single source that brings the solutions and synergies of over 150 of the world`s best service providers to you all under one contract
• Aggressive contract rates and a superior business model deliver wholesale pricing while providing top tier service and delivery

N - Network Specialists

• An experienced management and support team who knows the industry`s inner workings and is 100% committed to your success